Privacy Policy

1. Information We Collect

We collect information you provide directly when you place an order (full name, phone number), submit a contact form (name, email, message), or interact with our website. We also collect information automatically through cookies and analytics tools, including IP address, browser type, pages visited and time spent on site.

2. Legal Basis for Processing

We process your personal data on the following grounds under Australian Privacy Act 1988 and, where applicable, GDPR Article 6: (a) performance of a contract - to process and fulfil your order; (b) legitimate interests - to improve our website and services; (c) consent - for analytics and advertising cookies, which you may withdraw at any time via our cookie settings.

3. How We Use Your Information

We use your information to: process and confirm your order; contact you regarding delivery; respond to enquiries; improve our website through analytics; and, where you have consented, serve relevant advertising.

4. Google Services

We use Google Ads and Google Analytics on this website. These services may set cookies and collect data about your visit. We implement Google Consent Mode v2: by default, all advertising and analytics storage is denied until you give explicit consent via our cookie banner. On acceptance, we update consent to granted for the categories you approved. Google Analytics cookies include _ga and _gid. Google Ads cookies include _gcl_au. Google may process data in the United States under Standard Contractual Clauses. You can review Google's privacy policy at policies.google.com/privacy.

5. Google Remarketing

We may use Google Remarketing to show advertisements to previous visitors of our website across the Google Display Network. This feature uses cookies to serve ads based on prior visits. You can opt out via Google's Ads Settings at adssettings.google.com.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share data with trusted service providers who assist in operating our website and fulfilling orders, under strict confidentiality obligations. We may disclose information if required by law or to protect our legal rights.

7. International Transfers

Some service providers (including Google) may process data outside Australia. Where applicable, such transfers are subject to appropriate safeguards including Standard Contractual Clauses approved by relevant data protection authorities.

8. Data Retention

We retain order and contact data for as long as necessary to fulfil our contractual obligations and comply with legal requirements - typically up to 7 years for financial records. Analytics data is retained per Google's default retention periods.

9. Your Rights

Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have the right to: access your personal data; request correction of inaccurate data; request deletion of your data (subject to legal obligations); object to processing; and withdraw consent for cookie-based processing at any time. To exercise these rights, contact us at info@neckthgreen.world.

10. Complaints - Australian Supervisory Authority

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992. We encourage you to contact us first so we can attempt to resolve the matter directly.

11. Cookies

We use cookies to operate our website, remember your preferences and measure website traffic. See our Cookie Policy for full details. You can manage your cookie preferences at any time via the cookie settings button at the bottom of this page.

12. Contact Us

For any privacy questions or requests, contact:
Foxglen Wellness Pty Ltd
Level 12, 227 Collins Street, Melbourne VIC 3000, Australia
Email: info@neckthgreen.world